2) Why do I need to download the FileOpen Plug-In just to access my ePrint?
The first time you utilize this new program you must have a plug-in for File Open Web Publisher to view your ePrint. The plug-in
needed for accessing your ePrint is safe and only needs to be installed once.
This allows us to produce secure PDF's according to the trusted
Adobe PDF specification.
3) Do I need to install the plug-in
every time I view an ePrint?
No. After you have installed the plug-in once, you will not need to install it again.
4)
Why am I unable to open the ePrint PDF?
A) Make sure you follow all the steps on the ePrint delivery page and you have installed the FileOpen plug-in.
B) Check your Internet Connection, you need to have a live connection to open your ePrint.
C) If you are still unable to open the ePrint, please contact your sales representative and they will be able to assist you.
5)
Do I need to be connected to the internet in order to access my ePrint?
Yes, an Internet Connection is necessary to view and print the ePrint.
6) Can I email my ePrint to someone else?
You can only email your ePrint to others if you have purchased rights to do so. Be sure to let your sales representative know how you intend to use and/or distribute the ePrint you are purchasing. If you are unsure of the rights
you have purchased, please contact your sales representative to confirm.
7) Can I
place the ePrint onto my web page?
You can store the PDF on your web server and link to it as you would
any other file. We can also lock the file so it can only be accessed
from your web server and not downloaded and distributed. Be sure to
let your sales representative know how you intend to use and/or
distribute the ePrint you are purchasing.
For detailed instructions on how to place the web ePrint onto your webpage, please visit our Webmaster Assistance Page.
8) Where can I find my ePrint
identification code (ePrint ID)?
You can find your ePrint ID in the subject line and body of the email within which you
received your ePrint link. If you have questions
regarding your ePrint product or number, please don't hesitate to contact your sales representative.
9) I am having trouble printing my ePrint, why?
You can print your ePrint if the type of ePrint you have purchased includes rights to do so. Be sure to let your sales representative know how you intend
to use and/or distribute the ePrint you are purchasing. If you are unsure of
the rights you have purchased, please contact your sales representative to confirm.
If the ePrint you purchased does include rights to print, please ensure your connection to the Internet is live, as you need a live connection to print your ePrint.
